Why do I tense when people cry?

While working today, I started hearing sniffles and realized a lady sitting near me was crying.

I immediately felt tense, debating whether I should say something or mind my own business.

Finally, I went to look for Agatha, a grandmotherly lady who could cheer up the world with a hug, but I couldn't find her.

Somehow, being out of my chair, I wasn't so nervous about giving that hug myself. And you know what? It helped. A hug, a kiss on the cheek, and offer to pray for her.

I don't know what was wrong; doesn't matter. But I do wonder why I hesitated.